Dear Madame L,
My computer just completely stopped on me. Is there any way I can fix it myself?
Using the computer at the library
Dear Computer User,
Madame L has found this advice to be most apt, though not all that helpful.
It involves turning the computer off and rebooting it, then some intermediate steps, and then a bout of silent weeping or (as in Madame L's case) loud wailing and gnashing of teeth as thousands of files and years of work are lost.